Privacy Policy

Scope

This policy applies to information provided by clients and visitors to our website. It does not apply to anonymised survey respondent data, which contains no personal information.

Information We Collect

Client information

• Name and business contact details
• Company information
• Survey question and answer options submitted
• Billing and payment information (processed via third-party provider)

Website interaction

• Basic analytics data (e.g., pages viewed, device type)
• Form submissions

How We Use Information

• To provide survey services and deliver results
• To communicate with you regarding your order
• To maintain business records and comply with law
• To improve our service and website performance

Legal Basis

We process personal data based on:

• Performance of a contract (survey orders)
• Legitimate interest (service improvement, analytics)
• Legal obligations (record keeping)

Survey Data

• Survey responses are collected from verified UK participants through third-party research platforms.
• No personally identifiable information is shared with clients.
• We may retain anonymised response data for benchmarking and service optimisation.

Data Sharing

We may share Client information with:

• Payment processors (including Stripe)
• Survey platform partners
• Professional service providers (e.g., accountants)

We do not sell personal information. We do not rent or trade contact information.

Data Retention

Client information is retained only as long as necessary for service delivery, legal compliance, and business record-keeping.

Data Security

We implement technical and organisational measures to protect personal data. No method of transmission or storage is fully secure across the internet.

International Transfers

Where partners are located outside the UK, we use approved safeguards such as standard contractual clauses.

Your Rights

Under UK data protection law you may request:

• Access to your personal data
• Correction of inaccurate information
• Deletion where lawful
• Restriction or objection to processing

Requests may be submitted to: surveys@synergyedgesolutions.com

Cookies and Analytics

We use lightweight analytics to understand website performance. Cookies are limited to functional and measurement purposes.

Children

This service is not directed at children. We do not knowingly collect personal information from individuals under 18.

Changes to this Policy

We may update this policy from time to time. Material changes will be indicated on this page.

Contact

Synergy Edge Solutions Ltd
Email: surveys@synergyedgesolutions.com